LandZone is operated by TRIVEN SOLUTIONS PRIVATE LIMITED. Questions or deletion requests: support@trivensolutions.com. To delete your account, see Section 13 or our support page.
1. Introduction
This Privacy Policy explains what personal information LandZone ("LandZone", "we", "us") collects when you use the LandZone mobile app, how we use it, who we share it with, and the choices and rights you have - including how to delete your account. LandZone is developed and operated by TRIVEN SOLUTIONS PRIVATE LIMITED, India, which is responsible for your personal information under this policy. This policy applies to data collected through the LandZone app and through the LandZone website at https://landzone.app (the "website"). The latest version is always available at https://landzone.app/privacy-policy. By creating an account or using the app, you agree to the practices described here. If you do not agree, please do not use the app.
2. Information We Collect
We only collect information that supports a real feature of the app. We do not collect advertising identifiers, do not run any analytics or ad-tracking SDK, and do not access your contacts, call log, SMS inbox, or files outside what you explicitly pick with the photo/video picker. In summary, we collect: (a) your mobile number and country code, used to sign you in; (b) profile details you choose to add - name, bio, profile photo, and address; (c) content you create - property listings, photos/videos, chat messages, comments, likes, saves, shares, and searches; (d) your device's location, only if you grant location permission; (e) payment and subscription records; (f) a push-notification token, if you allow notifications; and (g) basic technical logs (app version, OS version, error messages) used to diagnose crashes and bugs. Each is explained in more detail below. The website only shows public information (this policy, our Terms & Conditions, and support details): it has no sign-in, no forms, and no cookies, analytics, or advertising trackers. Like any website, our hosting provider processes standard request data (such as IP address, browser type, and the page requested) to deliver and protect the site.
3. Account & Mobile Number
LandZone accounts are created and signed into using your mobile number - there are no separate usernames, email addresses, or passwords. Your mobile number and country dial code are stored against your account to identify you, let you sign in on future visits, and route SMS OTP messages to you. Your mobile number is never shown to other users in a property listing; it is only revealed to another user on demand, and only if you have enabled call or WhatsApp inspection requests for a specific listing, when that user taps Call or WhatsApp on that listing.
4. OTP Authentication
To verify your mobile number, we send a one-time password (OTP) by SMS through a third-party SMS delivery provider (2Factor.in for Indian numbers, Twilio Verify for US/UK/Australian numbers - see Section 10). We temporarily store the OTP session details (not the OTP code itself, once verified) needed to check the code you enter and to enforce resend limits that protect your number from abuse. LandZone staff will never ask you for your OTP - do not share it with anyone.
5. Property Information
If you create a property listing, we store everything you enter about it: title, description, price, property type, sale/rent status, area, bedrooms/bathrooms or hostel details, and the address/location you set for it (as text and, if you use the map picker or "use my current location" option, as map coordinates). This information is shown publicly to other users of the app so they can find and evaluate the listing, as is normal for a property marketplace. You control whether your phone number can be reached by call or WhatsApp for a given listing through toggles in the listing form.
6. Photos and Videos
Photos and videos you upload for a property listing, chat message, or profile picture are stored securely with our cloud storage provider (Cloudflare R2, or Supabase Storage as a fallback - see Section 10) and served back to the app over a content delivery network. Property photos/videos are visible to anyone using the app, in keeping with a public marketplace listing. Chat photos are visible only to the two participants of that conversation. Profile photos are visible to other users who view your profile. We only ever ask the operating system's photo/video picker for the specific file you select - we do not scan or access your full photo library.
7. Location Information
LandZone uses location in a few specific, opt-in ways, and only ever with your device permission: (a) when you create a listing, to help tag its address, unless you are editing an existing listing (editing never re-captures your current location); (b) when you search with a location/radius filter, or set a buyer requirement's preferred location (Agent Mode); and (c) on the home feed, to rank listings that are closer to you higher, when you allow the app to check your current location. If you decline location permission, these features simply fall back to your profile address (if set) or work without a location signal - the app remains usable either way. We do not track or store a continuous history of your movements; we use your location only at the moment a relevant screen needs it.
8. How We Use Information
We use the information above to: create and secure your account; let you browse, search, and post property listings; let you chat with other users and request inspections; personalise your home feed and search results; process membership, Agent Mode, and payout payments; send you notifications you have opted into (likes, comments, follows, messages, referral rewards); credit referral rewards; enforce our Terms & Conditions (for example, reviewing reports of listings/media that may be unrelated to real estate); and diagnose and fix bugs. We do not sell your personal information, and we do not use it to show you third-party advertising.
9. Data Storage and Security
Your account and app data are stored in a Supabase-managed Postgres database, protected by row-level security policies that restrict each user to their own data and to the public information other users are meant to see (for example, another user's raw mobile number is never included in any listing, profile, or feed response). Your session is stored on your device using the operating system's secure credential storage (Expo SecureStore), not in plain text. Privileged operations - payments, payouts, OTP verification, and media storage credentials - are handled by server-side functions; sensitive third-party API keys never reach the app itself. No method of storage or transmission is 100% secure, but we take reasonable, industry-standard steps to protect your information.
10. Third-Party Services
LandZone relies on the following third-party services to operate. Each only receives the data it needs to perform its specific function: Supabase (database, authentication, and backend functions); Cloudflare R2 (storage and delivery of photos and videos); Razorpay (payment processing for memberships and Agent Mode - Razorpay collects your card/UPI/net-banking details directly, LandZone never sees or stores them); RazorpayX (bank transfer/UPI payouts for wallet withdrawals - your bank account number or UPI ID is sent directly to Razorpay to set up a payout account; LandZone stores only a masked version and Razorpay's reference IDs, never your full account number); 2Factor.in and Twilio Verify (SMS delivery for OTP login, based on your country); Expo's push notification service together with Firebase Cloud Messaging (delivering push notifications to Android devices); Google Maps Platform (displaying maps and property locations); the Google Play Install Referrer API (Android only - reading a referral code from your Play Store install link, with no advertising identifier or device fingerprinting involved); and our website hosting provider (serving the public pages at https://landzone.app). We do not use any analytics, advertising, or crash-reporting SDK - app errors are logged only to our own database.
11. Data Sharing
We share personal information only as described in this policy: with the third-party service providers listed in Section 10, strictly to provide the app's features; with other users, limited to the information a feature is designed to show (for example, your listing details and profile to anyone using the app, or your phone number to a specific user only after you enable a contact option and they tap it); and where required by law, legal process, or to protect the rights, safety, or property of LandZone, our users, or the public. If you use Agent Mode to log a buyer/lead contact's details (name, phone, address, notes), you are responsible for having a lawful basis to hold and use that person's information, and that data is visible only to you as the agent who entered it. We do not sell your personal information to anyone.
12. Data Retention
We retain your account and content for as long as your account is active, so the app can function normally. Content you post (listings, chats, comments) is kept until you delete it or delete your account. OTP session records (your number, send count, and timestamps) are used only to enforce resend limits and are removed when you sign in successfully. Records of payments made to LandZone are kept for as long as required for accounting and tax purposes under Indian law, including after account deletion (in anonymised form - see Section 13). When you delete your account (Section 13), your profile and the content directly tied to it are permanently removed, subject to the limited exceptions described there. Deleted data may remain in our database provider's encrypted backups for a limited period until those backups are overwritten.
13. Account and Data Deletion
You can permanently delete your account at any time from Profile > Delete Account, without needing to contact support. Deletion happens immediately. It permanently removes your profile, property listings and their photos/videos, chat conversations (including photos shared in them), likes, saves, comments, follows, wallet and referral records, payout history and saved payout accounts, notifications, notification preferences, search history, Agent Mode contacts and buyer requirements, reports you filed, moderation records about your account, and your push-notification token. This action cannot be undone and any listings, media, or conversations tied to your account will no longer be accessible to you or other users. What is kept: records of payments you made to LandZone (amount, date, plan, status, and the payment processor's reference numbers) are kept for accounting and tax purposes, with your account link removed so they no longer identify you; anonymous property view and share counts; and technical error logs, which are no longer linked to your account. Information another user entered about you in their own account (for example, an agent's own lead notes) belongs to that user and is not removed with your account. If you can no longer use the app (for example, you have uninstalled it), email us at support@trivensolutions.com with the subject "Delete my LandZone account" and your registered mobile number. We may ask you to confirm the request by signing in once, and we will complete it within 30 days. The same instructions are available at https://landzone.app/support.
14. Children's Privacy
LandZone is intended for users who are at least 18 years old, as buying, selling, or renting property involves legal and financial commitments. We do not knowingly collect personal information from children. If you believe a child has created an account or provided us with personal information, please contact us using Section 17 so we can investigate and remove it.
15. User Rights
You can review and update most of your personal information directly in the app - your name, bio, profile photo, and address from Edit Profile, and your notification preferences from Notification Settings. You can also delete individual content (a listing, a comment, a saved property) or your entire account (Section 13) at any time. Depending on your location, you may have additional rights under applicable data protection law, such as requesting a copy of your data or asking us to correct inaccurate information; you can exercise these by contacting us using Section 17.
16. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the app or our practices, or for legal reasons. We will update the "Last updated" date at the top of this policy when we do, and where a change is material we will highlight it in the app where practical. Continued use of the app after an update means you accept the revised policy.
17. Contact Us
If you have questions about this Privacy Policy, want to know what data we hold about you, or want to request deletion of your data, contact TRIVEN SOLUTIONS PRIVATE LIMITED (LandZone) at support@trivensolutions.com. You can also report a concern about another user's listing or content directly from within the app using the report tools on that listing or media.